Healthcare Workers’ Emotional Intelligence and Their Job Satisfaction

Abstract

Background. The study focuses on considerations relating to emotional intelligence (EI) and job satisfaction. The purpose of this study was to determine the relationship between EI and job satisfaction among healthcare professionals. Material and methods. A total of 124 healthcare professionals took part in the survey. The respondents were selected so that half (50%) were paramedics and the other half were nurses. The study used a standardized EI questionnaire (INTE) and a proprietary job satisfaction questionnaire. The following tests and statistical coefficients were used to determine the relationships between variables: Kolmogorov-Smirnov test, Mann-Whitney U test, Spearman’s rho correlation coefficient. Results. In terms of job satisfaction, more than half of the respondents (58.9%) reported high scores. Significantly higher job satisfaction scores were recorded among nurses than among paramedics. In terms of general EI, 46.8% of the respondents had average scores and 53.2% had high scores. None of the respondents had low EI. As many as 82.3% of the paramedics and only 24.2% of the nurses had high levels of EI. Research has shown a correlation between job satisfaction and general EI. Conclusions. In the medical professions studied, there is a correlation between EI and job satisfaction: the higher the EI, the higher the job satisfaction.